CrashPlan Help & Advice
In case of any incident or problems with your existing CrashPlan PRO Account, please send an e-mail to the IT Service Desk email@example.com and include:
- A description of the incident (Provide as much detail as possible including time and location).
- Computer platform you are using (Windows, Mac, Linux, etc.);
- Web browser you are using (Internet Explorer, Firefox, Chrome, Safari, etc. Please include version);
- Whether this is your personal device or a CMU-Q Computing Services provided computer.
Knowing the above details early, will ensure we can resolve your matter efficiently and effectively.
CMU-Q Computing Services is pleased to provide the CrashPlan service, and offers support for requests and incidents from 8am - 5pm Sun - Thurs and 24/7 service up-time unless otherwise indicated. For all service calls please direct them to the IT Service Desk at firstname.lastname@example.org or by calling +974-445-48440 externally, or 48440 internally.